I bought a large Ross 10x70 a few weeks ago , spur of the moment buy but one in very good condition, just needed a clean to bring it up otherwise fine. Paid the postage on it nd had it send directly to an optical firm in Glasgow (Dougie Biggard's excellent "Glasgow Binocular Repairs" Next day after posting the set arrived in Glasgow packaging damaged and the front filter plate destroyed. After much correspondence between the seller anad Royal Mail they declined to pay any compensation , they did so on two counts; 1. They could not find at what stage of the delivery process the package had become damaged. 2. The packaging was deemed to have been inadequate, and RM guidelines for packaging had not been met. Good news was Dougie after a little searching managed to source a replacement filter - really lucky at another time this might have been next to impossible, price for this £50. The lady I bought it from went 50/50 on the replacement price, so from a toal disaster something was retrieved, good news was the binocular itself was undamaged....... How was it damaged something hit it very hard. Was the packaging an issue, yes no doubt of that ...was Royal mails handling partly at fault, I am inclined to think so.....but as they could not find at what point it was damaged they don't want to know and as the packaging was not what it should have been they would not entertain an insurance claim. Lesson learnt , have anyone posting an item of value not only to insure it but to get an copy of the couriers guidelines and package to meet them. Having dismantled the filter it is beyond any repair process and I was lucky to be able to get it replaced, really very lucky -all in all something of a learning process for all concerned. I will probably have the binocular on Tuesday after the Bank Holiday Period is over and I will post some photos of it them.